Knowledge Sources
Train your chatbot with content from your website and documents.
Knowledge sources are the foundation of your chatbot's intelligence. Add your existing content to teach your chatbot how to help customers.
How It Works
- Add sources - URLs, PDFs, or text content
- Processing - Grounded extracts and indexes the content
- Retrieval - When customers ask questions, relevant content is found
- Answers - The AI generates responses with citations to your sources
Source Types
URLs & Sitemaps
Crawl your website pages automatically. Great for:
- Help centers and FAQ pages
- Product documentation
- Blog posts and articles
- Landing pages with feature descriptions
PDF Files
Upload PDF documents directly. Great for:
- Product manuals
- Terms of service
- Whitepapers and guides
- Training materials
Managing Sources
Adding Sources
- Go to your chatbot's Sources tab
- Click Add Source
- Choose the source type
- Enter the URL or upload your file
- Click Add
Processing Status
Sources go through these stages:
| Status | Description |
|---|---|
| Pending | Queued for processing |
| Processing | Being crawled and indexed |
| Ready | Available for the chatbot |
| Failed | Error occurred - check details |
Refreshing Sources
URL sources can be refreshed to pick up content changes:
- Find the source in your list
- Click the Refresh button
- Wait for reprocessing to complete
Refreshing replaces the old content entirely. The chatbot will use the updated content immediately after processing.
Best Practices
Quality Over Quantity
- Start with your most helpful content (FAQ, help center)
- Add content that answers real customer questions
- Remove outdated or duplicate content
Content Structure
For best results, ensure your source content:
- Has clear headings and sections
- Uses complete sentences
- Avoids jargon without explanation
- Includes context for technical terms
Regular Updates
- Refresh URL sources when content changes
- Re-upload PDFs when documents are updated
- Remove sources that are no longer relevant