Documentation
Learn how to set up and use Grounded for AI-powered customer support.
Welcome to the Grounded documentation. Grounded is an AI customer support chatbot that provides accurate, citation-backed answers to your customers' questions.
What is Grounded?
Grounded is a customer support chatbot that:
- Cites its sources - Every answer includes references to your knowledge base
- Never hallucinates - If it doesn't know, it says so
- Learns from your content - Train it on your URLs, PDFs, and documents
- Integrates anywhere - Simple embed code works on any website
Key Features
Accurate Answers with Citations
Unlike generic AI chatbots, Grounded only answers questions it can back up with sources from your knowledge base. Every response includes clickable citations so customers can verify the information.
Easy Knowledge Management
Add your existing content as knowledge sources:
- Website URLs and sitemaps
- PDF documents
- Plain text content
Simple Integration
Embed the chat widget on any website with a single line of code. Works with WordPress, Shopify, Webflow, Wix, and custom HTML sites.
Human Handoff
When the AI can't help, conversations seamlessly transfer to your support team with full context preserved.
Getting Started
- Create your account and set up your first chatbot
- Add knowledge sources from your website or documents
- Install the widget on your website
- Start helping customers with AI-powered support
Ready to get started? Check out the Quickstart guide for a step-by-step walkthrough.