Billing
Manage your subscription and billing.
Grounded offers simple, flat-rate pricing with no per-message fees.
Plans
| Plan | Messages/month | Chatbots | Price |
|---|---|---|---|
| Starter | 2,000 | 1 | $29/mo |
| Pro | 10,000 | 3 | $79/mo |
| Business | 50,000 | 10 | $199/mo |
All plans include:
- Unlimited sources
- All features
- Email support
- 1 year data retention
Annual Billing
Save 20% with annual billing:
| Plan | Monthly | Annual |
|---|---|---|
| Starter | $29/mo | $23/mo |
| Pro | $79/mo | $63/mo |
| Business | $199/mo | $159/mo |
Managing Your Subscription
Viewing Current Plan
- Go to Settings > Billing
- View your current plan and usage
Upgrading
- Go to Settings > Billing
- Click Upgrade
- Select your new plan
- Confirm payment
Upgrades take effect immediately. You're charged the prorated difference.
Downgrading
- Go to Settings > Billing
- Click Change Plan
- Select your new plan
- Confirm the change
Downgrades take effect at the end of your current billing period.
Before downgrading, ensure you're within the limits of your new plan (chatbots, team members).
Usage & Limits
Message Counting
A "message" is counted when:
- The chatbot sends a response
- Both the question and answer count as 1 message
Not counted:
- Welcome messages
- System messages
- Failed responses
Approaching Limits
You'll receive email notifications at:
- 80% of monthly limit
- 90% of monthly limit
- 100% of monthly limit
Over Limit
When you reach your limit:
- Chatbot continues working (grace period)
- You have 48 hours to upgrade
- After 48 hours, chatbot shows "limit reached" message
Payment Methods
Accepted
- Credit cards (Visa, Mastercard, Amex)
- Debit cards
- Additional methods available in some regions
Updating Payment
- Go to Settings > Billing
- Click Payment Method
- Enter new card details
- Click Update
Invoices
Accessing Invoices
- Go to Settings > Billing
- Click Invoice History
- Download any invoice as PDF
Invoice Details
Invoices include:
- Company name (from your settings)
- Plan and period
- Payment amount
- Tax information (where applicable)
Cancellation
Canceling Subscription
- Go to Settings > Billing
- Click Cancel Subscription
- Provide feedback (optional)
- Confirm cancellation
After Cancellation
- Access continues until period end
- Data retained for 30 days
- Reactivate anytime to restore access
Data Export
Before canceling, export your data:
- Conversation history
- Source list
- Analytics data