AI support that cites its sources
Train a chatbot on your docs in 10 minutes. Every answer includes citations. Your customers trust it. Your bill stays predictable.
Support Assistant
Powered by your docs
How do I integrate the widget?
Add this single line to your website's HTML, just before the closing </body> tag:
Your AI tool shouldn't need its own support budget
Unpredictable pricing
Intercom Fin: $0.99/resolution. Zendesk: $55/agent + $50 AI + $1.50/resolution. Your bill becomes a guessing game.
Hallucinating responses
AI makes up answers confidently, eroding customer trust. No citations, no way to verify what's real.
Customers waiting hours
For a human to answer questions that are already in your documentation.
Grounded does it right
Flat monthly pricing
Predictable costs, no per-resolution fees. Know your bill before you get it.
Citation-backed answers
Every response includes source references. Zero hallucinations, full transparency.
10-minute setup
Paste your docs URL, embed one script tag. Your customers get instant answers.
AI that admits when it doesn't know
Most chatbots optimize for "resolution rate" — answering everything, even when making things up. We optimize for accuracy. Every answer has a source. Every uncertain response is flagged.
Source citations
Every answer links to the exact section in your docs. Full transparency, zero black-box AI.
Confidence scoring
Knows when it's uncertain and tells customers upfront instead of guessing.
Graceful refusal
Says "I don't know" when the answer isn't in your docs. No hallucinations.
Hybrid search
Semantic + keyword search. Finds answers even when customers use the wrong words.
Cross-session memory
Remembers returning visitors. Personalized support without repetition.
10-minute setup
Paste your docs URL, wait 2 minutes, embed one script tag. Done.
Three steps. Ten minutes. Done.
No technical expertise required. No weeks of configuration.
Add your knowledge sources
Paste your docs URL or upload PDFs. We scrape and process your documentation automatically.
Customize your chatbot
Set a welcome message, choose your brand color, adjust confidence thresholds.
Embed on your site
Copy one line of code. Paste it into your site. Your customers now have 24/7 AI support.
Don't take our word for it
This chatbot is trained on our own documentation. Ask it anything about pricing, features, or setup.
Grounded Demo
Ask questions about our product
Hi! I'm the Grounded demo assistant. Ask me anything about our AI customer support chatbot!
Try asking:
This is the exact same widget your customers would see. Every answer includes a citation linking to the source.
Flat pricing. Predictable bills.
No per-resolution fees. No per-seat multipliers. No hidden AI add-ons. Pick a plan, know what you pay.
Starter
For solo founders
- 2,000 messages/month
- 1 chatbot
- URL + PDF sources
- Citations included
- Email support
Pro
PopularFor growing teams
- 10,000 messages/month
- 3 chatbots
- Remove branding
- API access
- Conversation export
- Priority support
Business
For larger teams
- 50,000 messages/month
- 10 chatbots
- Everything in Pro
- White-label widget
- Custom branding
- Dedicated support
All plans include: citations, confidence scoring, hybrid search, streaming responses, SSL encryption
The math doesn't lie
Monthly cost for a SaaS startup handling 1,000 conversations
Grounded | Intercom + Fin | Zendesk + AI | Chatbase | |
|---|---|---|---|---|
| Base plan (2 seats) | — | $78/mo | $110/mo | — |
| AI add-on | — | — | $100/mo | — |
| 1,000 resolutions | — | $990 | $1,500 | — |
| Plan cost | $79/mo | — | — | $150/mo |
| Total monthly | $79 | $1,068 | $1,710 | $150 |
| Source citations | ||||
| Confidence scoring | ||||
| Predictable bill |
The industry charges per resolution because it's profitable for them — not because it's fair to you. We charge flat rates because you should know your bill before you get it.
Trusted by teams who value accuracy
"We switched from Intercom Fin and our monthly support cost dropped from $800 to $79. The citations feature means customers actually trust the answers."
Sarah Chen
Head of Support at TechFlow
"Finally, an AI chatbot that says 'I don't know' instead of making things up. Our customers appreciate the honesty."
Marcus Johnson
Founder at DataSync
By the numbers
60%
Questions resolved by AI
$700
Saved monthly vs Intercom
8 min
Average setup time
Used by forward-thinking SaaS teams
Your docs already have the answers.
Let your customers find them.
Set up your AI support chatbot in 10 minutes. Flat pricing, cancel anytime.