Introducing Grounded: AI Customer Support That Never Hallucinates

Your customers deserve accurate answers. Not confident-sounding fiction.

Most AI chatbots have a dirty secret: they make things up. Ask about a return policy that doesn't exist, and they'll confidently invent one. Inquire about a feature you don't offer, and they'll describe it in detail.

This is why businesses don't trust AI for customer support. We built Grounded to change that.

Every Answer Comes with Receipts

Grounded doesn't just answer questions — it shows its work. Every response includes inline citations pointing to the exact source in your documentation.

Your customers see where the information comes from. Your team can verify it in seconds. No more wondering "did the bot just make that up?"

And when Grounded can't find a confident answer? It says so, and offers to connect the customer with your team. No guessing, no hallucinating, no liability.

Set Up in 5 Minutes, Not 5 Weeks

You don't need an AI team or a month-long integration project:

1. Add your knowledge — Drop in URLs, upload PDFs, or paste text. Grounded processes and indexes everything automatically.
2. Embed the widget — One script tag on your site. That's it.
3. Go live — Your customers start getting accurate, cited answers immediately.

No training data to prepare. No prompts to engineer. No models to fine-tune.

It Remembers Your Customers

When a returning visitor reaches out, Grounded picks up where they left off. It recalls context from previous conversations to provide personalized, relevant support.

Instead of "How can I help you?", your customers hear:

"Welcome back! Last time we discussed team seat options for your Pro plan. Would you like to pick up where we left off?"

This means fewer repeated explanations, faster resolutions, and customers who feel heard.

Built for Teams, Not Just Bots

Grounded isn't meant to replace your support team — it's meant to make them more effective.

• Smart escalation — When a customer is frustrated or needs human help, Grounded hands off the conversation with full context, so your agent never starts from zero.
• Conversation insights — See what your customers are actually asking about. Spot knowledge gaps in your documentation before they become support tickets.
• Team collaboration — Invite your team, assign roles, and manage everything from one dashboard.

Flat Pricing. No Surprises

We don't charge per token, per API call, or per "AI credit." You pick a plan, you know what you pay.

Every plan includes the full feature set. No feature gates, no upsell traps.

What's Coming Next

We're just getting started. Here's what's on our roadmap:

• Slack & Discord integrations — Meet your customers where they already are
• Analytics dashboard — Deeper insights into what your customers need
• Multi-language support — Serve customers in their preferred language
• API access — Build custom integrations with your existing tools

Ready to Try It?

Join the businesses that are already giving their customers accurate, trustworthy AI support.

Start your free trial — no credit card required.

Questions? Reach out at support@grounded.sh.