[{"data":1,"prerenderedAt":326},["ShallowReactive",2],{"docs-/docs/faq":3},{"id":4,"title":5,"body":6,"description":318,"extension":319,"meta":320,"navigation":321,"path":322,"seo":323,"stem":324,"__hash__":325},"content/docs/faq.md","FAQ",{"type":7,"value":8,"toc":278},"minimark",[9,14,19,23,27,56,60,63,67,71,74,88,92,95,99,102,106,110,124,128,131,135,138,141,145,148,162,166,178,182,185,189,193,196,200,203,207,210,214,218,221,225,228,232,235,239,243,259,263,271,275],[10,11,13],"h2",{"id":12},"general","General",[15,16,18],"h3",{"id":17},"what-is-grounded","What is Grounded?",[20,21,22],"p",{},"Grounded is an AI customer support chatbot that answers questions based on your knowledge base. Unlike generic AI chatbots, every answer includes citations to your actual content.",[15,24,26],{"id":25},"how-is-grounded-different-from-chatgpt","How is Grounded different from ChatGPT?",[28,29,30,38,44,50],"ul",{},[31,32,33,37],"li",{},[34,35,36],"strong",{},"Accuracy",": Grounded only answers from your knowledge base, never makes things up",[31,39,40,43],{},[34,41,42],{},"Citations",": Every answer includes references to source documents",[31,45,46,49],{},[34,47,48],{},"Training",": Uses your content, not general internet knowledge",[31,51,52,55],{},[34,53,54],{},"Integration",": Embeds directly on your website",[15,57,59],{"id":58},"what-languages-are-supported","What languages are supported?",[20,61,62],{},"Currently, Grounded works best with English content. Other languages are in beta - contact us for availability.",[10,64,66],{"id":65},"setup","Setup",[15,68,70],{"id":69},"how-long-does-setup-take","How long does setup take?",[20,72,73],{},"Most customers are up and running in under 30 minutes:",[28,75,76,79,82,85],{},[31,77,78],{},"Account creation: 2 minutes",[31,80,81],{},"Adding sources: 5-10 minutes",[31,83,84],{},"Widget installation: 5 minutes",[31,86,87],{},"Testing: 5 minutes",[15,89,91],{"id":90},"do-i-need-technical-skills","Do I need technical skills?",[20,93,94],{},"No. Adding the widget requires copying and pasting one line of code. Platform-specific guides walk you through each step.",[15,96,98],{"id":97},"can-i-use-grounded-on-multiple-websites","Can I use Grounded on multiple websites?",[20,100,101],{},"Yes! Each chatbot can be embedded on multiple domains. Or create separate chatbots for different sites with different knowledge bases.",[10,103,105],{"id":104},"knowledge-sources","Knowledge Sources",[15,107,109],{"id":108},"what-content-can-i-add","What content can I add?",[28,111,112,115,118,121],{},[31,113,114],{},"Website URLs (any public page)",[31,116,117],{},"Sitemaps (to add multiple pages)",[31,119,120],{},"PDF documents",[31,122,123],{},"Plain text (coming soon)",[15,125,127],{"id":126},"how-often-should-i-update-sources","How often should I update sources?",[20,129,130],{},"Refresh URL sources whenever your website content changes significantly. For most sites, monthly refreshes work well.",[15,132,134],{"id":133},"is-there-a-limit-to-how-much-content-i-can-add","Is there a limit to how much content I can add?",[20,136,137],{},"No limits on the amount of content. Add as many sources as you need.",[10,139,36],{"id":140},"accuracy",[15,142,144],{"id":143},"how-accurate-are-the-responses","How accurate are the responses?",[20,146,147],{},"Grounded is designed for accuracy over coverage:",[28,149,150,153,156,159],{},[31,151,152],{},"Only answers questions it can cite",[31,154,155],{},"Refuses to guess when unsure",[31,157,158],{},"Shows confidence levels",[31,160,161],{},"Verifies citations before responding",[15,163,165],{"id":164},"what-if-the-chatbot-gives-a-wrong-answer","What if the chatbot gives a wrong answer?",[167,168,169,172,175],"ol",{},[31,170,171],{},"Check if the correct information is in your sources",[31,173,174],{},"If missing, add it as a new source",[31,176,177],{},"If present but wrong, contact support",[15,179,181],{"id":180},"can-the-chatbot-make-things-up","Can the chatbot make things up?",[20,183,184],{},"No. Grounded only responds with information from your sources. If it can't find relevant information, it says so instead of guessing.",[10,186,188],{"id":187},"pricing","Pricing",[15,190,192],{"id":191},"are-there-any-hidden-fees","Are there any hidden fees?",[20,194,195],{},"No. The price you see is the price you pay. No per-message fees, no overage charges, no setup fees.",[15,197,199],{"id":198},"what-happens-if-i-exceed-my-message-limit","What happens if I exceed my message limit?",[20,201,202],{},"You get a 48-hour grace period to upgrade. The chatbot continues working during this time.",[15,204,206],{"id":205},"can-i-change-plans-anytime","Can I change plans anytime?",[20,208,209],{},"Yes. Upgrade instantly, downgrade at the end of your billing period.",[10,211,213],{"id":212},"technical","Technical",[15,215,217],{"id":216},"does-the-widget-slow-down-my-website","Does the widget slow down my website?",[20,219,220],{},"No. The widget loads asynchronously and doesn't block page rendering. Typical impact is less than 50ms.",[15,222,224],{"id":223},"is-the-widget-mobile-friendly","Is the widget mobile-friendly?",[20,226,227],{},"Yes. The widget is fully responsive and works on all screen sizes.",[15,229,231],{"id":230},"can-i-customize-the-appearance","Can I customize the appearance?",[20,233,234],{},"Yes. Change colors, position, welcome message, and more in your dashboard settings.",[10,236,238],{"id":237},"support","Support",[15,240,242],{"id":241},"how-do-i-get-help","How do I get help?",[28,244,245,253,256],{},[31,246,247,248],{},"Email: ",[249,250,252],"a",{"href":251},"mailto:support@grounded.sh","support@grounded.sh",[31,254,255],{},"Documentation: You're reading it!",[31,257,258],{},"Dashboard: Click the help icon",[15,260,262],{"id":261},"whats-the-response-time","What's the response time?",[28,264,265,268],{},[31,266,267],{},"Email: Within 24 hours (business days)",[31,269,270],{},"Critical issues: Within 4 hours",[15,272,274],{"id":273},"is-there-phone-support","Is there phone support?",[20,276,277],{},"Phone support is available on the Business plan. Contact us to schedule a call.",{"title":279,"searchDepth":280,"depth":280,"links":281},"",2,[282,288,293,298,303,308,313],{"id":12,"depth":280,"text":13,"children":283},[284,286,287],{"id":17,"depth":285,"text":18},3,{"id":25,"depth":285,"text":26},{"id":58,"depth":285,"text":59},{"id":65,"depth":280,"text":66,"children":289},[290,291,292],{"id":69,"depth":285,"text":70},{"id":90,"depth":285,"text":91},{"id":97,"depth":285,"text":98},{"id":104,"depth":280,"text":105,"children":294},[295,296,297],{"id":108,"depth":285,"text":109},{"id":126,"depth":285,"text":127},{"id":133,"depth":285,"text":134},{"id":140,"depth":280,"text":36,"children":299},[300,301,302],{"id":143,"depth":285,"text":144},{"id":164,"depth":285,"text":165},{"id":180,"depth":285,"text":181},{"id":187,"depth":280,"text":188,"children":304},[305,306,307],{"id":191,"depth":285,"text":192},{"id":198,"depth":285,"text":199},{"id":205,"depth":285,"text":206},{"id":212,"depth":280,"text":213,"children":309},[310,311,312],{"id":216,"depth":285,"text":217},{"id":223,"depth":285,"text":224},{"id":230,"depth":285,"text":231},{"id":237,"depth":280,"text":238,"children":314},[315,316,317],{"id":241,"depth":285,"text":242},{"id":261,"depth":285,"text":262},{"id":273,"depth":285,"text":274},"Frequently asked questions about Grounded.","md",{},true,"/docs/faq",{"title":5,"description":318},"docs/faq","gjIL_4wjr6thuI9C9jAWOyqb5J5Qf8alek4UYrhQhiA",1778619021561]