[{"data":1,"prerenderedAt":368},["ShallowReactive",2],{"docs-/docs/conversations":3},{"id":4,"title":5,"body":6,"description":360,"extension":361,"meta":362,"navigation":363,"path":364,"seo":365,"stem":366,"__hash__":367},"content/docs/conversations.md","Conversations",{"type":7,"value":8,"toc":338},"minimark",[9,13,18,35,40,43,76,80,83,97,101,104,118,122,136,143,147,151,211,215,218,232,236,239,257,260,274,278,282,293,297,308,312,315,332],[10,11,12],"p",{},"The Conversations page shows all chat interactions with your customers.",[14,15,17],"h2",{"id":16},"viewing-conversations","Viewing Conversations",[19,20,21,25,32],"ol",{},[22,23,24],"li",{},"Go to your chatbot in the Dashboard",[22,26,27,28,31],{},"Click ",[29,30,5],"strong",{}," in the sidebar",[22,33,34],{},"Browse the list of conversations",[36,37,39],"h3",{"id":38},"conversation-list","Conversation List",[10,41,42],{},"Each conversation shows:",[44,45,46,52,58,64,70],"ul",{},[22,47,48,51],{},[29,49,50],{},"Visitor ID"," - Anonymous identifier for the visitor",[22,53,54,57],{},[29,55,56],{},"Messages"," - Number of messages exchanged",[22,59,60,63],{},[29,61,62],{},"Started"," - When the conversation began",[22,65,66,69],{},[29,67,68],{},"Last activity"," - Most recent message time",[22,71,72,75],{},[29,73,74],{},"Status"," - Active, resolved, or handed off",[36,77,79],{"id":78},"conversation-details","Conversation Details",[10,81,82],{},"Click a conversation to see:",[44,84,85,88,91,94],{},[22,86,87],{},"Full message history",[22,89,90],{},"Citations used in responses",[22,92,93],{},"Confidence scores for each response",[22,95,96],{},"Handoff status (if applicable)",[14,98,100],{"id":99},"conversation-memory","Conversation Memory",[10,102,103],{},"Grounded remembers returning visitors:",[44,105,106,112],{},[22,107,108,111],{},[29,109,110],{},"Session memory"," - Context within a single conversation",[22,113,114,117],{},[29,115,116],{},"Visitor memory"," - Facts learned across multiple visits",[36,119,121],{"id":120},"how-it-works","How It Works",[19,123,124,127,130,133],{},[22,125,126],{},"Visitor starts a conversation",[22,128,129],{},"Key facts are extracted and stored",[22,131,132],{},"On return visits, context is restored",[22,134,135],{},"Chatbot remembers preferences and past issues",[137,138,140],"docs-callout",{"type":139},"info",[10,141,142],{},"Visitor memory uses a browser identifier. If the visitor clears cookies or uses a different device, they appear as a new visitor.",[14,144,146],{"id":145},"analytics","Analytics",[36,148,150],{"id":149},"key-metrics","Key Metrics",[152,153,154,167],"table",{},[155,156,157],"thead",{},[158,159,160,164],"tr",{},[161,162,163],"th",{},"Metric",[161,165,166],{},"Description",[168,169,170,181,191,201],"tbody",{},[158,171,172,178],{},[173,174,175],"td",{},[29,176,177],{},"Total conversations",[173,179,180],{},"All conversations in time period",[158,182,183,188],{},[173,184,185],{},[29,186,187],{},"Messages per conversation",[173,189,190],{},"Average message count",[158,192,193,198],{},[173,194,195],{},[29,196,197],{},"Resolution rate",[173,199,200],{},"Conversations resolved without handoff",[158,202,203,208],{},[173,204,205],{},[29,206,207],{},"Avg. confidence",[173,209,210],{},"Average response confidence score",[36,212,214],{"id":213},"filtering","Filtering",[10,216,217],{},"Filter conversations by:",[44,219,220,223,226,229],{},[22,221,222],{},"Date range",[22,224,225],{},"Handoff status",[22,227,228],{},"Minimum message count",[22,230,231],{},"Confidence threshold",[14,233,235],{"id":234},"exporting-data","Exporting Data",[10,237,238],{},"Export conversation data for analysis:",[19,240,241,246,249,254],{},[22,242,243,244],{},"Go to ",[29,245,5],{},[22,247,248],{},"Apply any desired filters",[22,250,27,251],{},[29,252,253],{},"Export",[22,255,256],{},"Choose format (CSV or JSON)",[10,258,259],{},"Exports include:",[44,261,262,265,268,271],{},[22,263,264],{},"All messages with timestamps",[22,266,267],{},"Visitor identifiers (anonymous)",[22,269,270],{},"Confidence scores",[22,272,273],{},"Citation references",[14,275,277],{"id":276},"privacy","Privacy",[36,279,281],{"id":280},"data-retention","Data Retention",[44,283,284,287,290],{},[22,285,286],{},"Conversations are retained for 1 year",[22,288,289],{},"Memory facts are retained indefinitely",[22,291,292],{},"You can delete conversations manually",[36,294,296],{"id":295},"visitor-privacy","Visitor Privacy",[44,298,299,302,305],{},[22,300,301],{},"Visitors are identified by anonymous IDs",[22,303,304],{},"No personal information is collected by default",[22,306,307],{},"IP addresses are not stored",[36,309,311],{"id":310},"deleting-data","Deleting Data",[10,313,314],{},"To delete a conversation:",[19,316,317,320,323,329],{},[22,318,319],{},"Open the conversation",[22,321,322],{},"Click the menu (three dots)",[22,324,325,326],{},"Select ",[29,327,328],{},"Delete conversation",[22,330,331],{},"Confirm deletion",[137,333,335],{"type":334},"warning",[10,336,337],{},"Deleted conversations cannot be recovered. Associated memory facts are also removed.",{"title":339,"searchDepth":340,"depth":340,"links":341},"",2,[342,347,350,354,355],{"id":16,"depth":340,"text":17,"children":343},[344,346],{"id":38,"depth":345,"text":39},3,{"id":78,"depth":345,"text":79},{"id":99,"depth":340,"text":100,"children":348},[349],{"id":120,"depth":345,"text":121},{"id":145,"depth":340,"text":146,"children":351},[352,353],{"id":149,"depth":345,"text":150},{"id":213,"depth":345,"text":214},{"id":234,"depth":340,"text":235},{"id":276,"depth":340,"text":277,"children":356},[357,358,359],{"id":280,"depth":345,"text":281},{"id":295,"depth":345,"text":296},{"id":310,"depth":345,"text":311},"View and manage customer conversations.","md",{},true,"/docs/conversations",{"title":5,"description":360},"docs/conversations","Li-jaHXFOVklXxJ6poHYhN0h7Zk8du_BhsnxVR94Jm0",1778619021453]