[{"data":1,"prerenderedAt":279},["ShallowReactive",2],{"blog-introducing-grounded":3},{"id":4,"title":5,"body":6,"description":264,"extension":265,"meta":266,"navigation":274,"path":275,"seo":276,"stem":277,"__hash__":278},"content/blog/introducing-grounded.md","Introducing Grounded: AI Customer Support That Never Hallucinates",{"type":7,"value":8,"toc":253},"minimark",[9,13,16,19,24,27,30,33,37,40,63,66,70,73,76,82,85,89,92,113,117,120,188,191,195,198,224,228,231,239,242],[10,11,12],"p",{},"Your customers deserve accurate answers. Not confident-sounding fiction.",[10,14,15],{},"Most AI chatbots have a dirty secret: they make things up. Ask about a return policy that doesn't exist, and they'll confidently invent one. Inquire about a feature you don't offer, and they'll describe it in detail.",[10,17,18],{},"This is why businesses don't trust AI for customer support. We built Grounded to change that.",[20,21,23],"h2",{"id":22},"every-answer-comes-with-receipts","Every Answer Comes with Receipts",[10,25,26],{},"Grounded doesn't just answer questions — it shows its work. Every response includes inline citations pointing to the exact source in your documentation.",[10,28,29],{},"Your customers see where the information comes from. Your team can verify it in seconds. No more wondering \"did the bot just make that up?\"",[10,31,32],{},"And when Grounded can't find a confident answer? It says so, and offers to connect the customer with your team. No guessing, no hallucinating, no liability.",[20,34,36],{"id":35},"set-up-in-5-minutes-not-5-weeks","Set Up in 5 Minutes, Not 5 Weeks",[10,38,39],{},"You don't need an AI team or a month-long integration project:",[41,42,43,51,57],"ol",{},[44,45,46,50],"li",{},[47,48,49],"strong",{},"Add your knowledge"," — Drop in URLs, upload PDFs, or paste text. Grounded processes and indexes everything automatically.",[44,52,53,56],{},[47,54,55],{},"Embed the widget"," — One script tag on your site. That's it.",[44,58,59,62],{},[47,60,61],{},"Go live"," — Your customers start getting accurate, cited answers immediately.",[10,64,65],{},"No training data to prepare. No prompts to engineer. No models to fine-tune.",[20,67,69],{"id":68},"it-remembers-your-customers","It Remembers Your Customers",[10,71,72],{},"When a returning visitor reaches out, Grounded picks up where they left off. It recalls context from previous conversations to provide personalized, relevant support.",[10,74,75],{},"Instead of \"How can I help you?\", your customers hear:",[77,78,79],"blockquote",{},[10,80,81],{},"\"Welcome back! Last time we discussed team seat options for your Pro plan. Would you like to pick up where we left off?\"",[10,83,84],{},"This means fewer repeated explanations, faster resolutions, and customers who feel heard.",[20,86,88],{"id":87},"built-for-teams-not-just-bots","Built for Teams, Not Just Bots",[10,90,91],{},"Grounded isn't meant to replace your support team — it's meant to make them more effective.",[93,94,95,101,107],"ul",{},[44,96,97,100],{},[47,98,99],{},"Smart escalation"," — When a customer is frustrated or needs human help, Grounded hands off the conversation with full context, so your agent never starts from zero.",[44,102,103,106],{},[47,104,105],{},"Conversation insights"," — See what your customers are actually asking about. Spot knowledge gaps in your documentation before they become support tickets.",[44,108,109,112],{},[47,110,111],{},"Team collaboration"," — Invite your team, assign roles, and manage everything from one dashboard.",[20,114,116],{"id":115},"flat-pricing-no-surprises","Flat Pricing. No Surprises",[10,118,119],{},"We don't charge per token, per API call, or per \"AI credit.\" You pick a plan, you know what you pay.",[121,122,123,142],"table",{},[124,125,126],"thead",{},[127,128,129,133,136,139],"tr",{},[130,131,132],"th",{},"Plan",[130,134,135],{},"Messages/mo",[130,137,138],{},"Chatbots",[130,140,141],{},"Price",[143,144,145,160,174],"tbody",{},[127,146,147,151,154,157],{},[148,149,150],"td",{},"Starter",[148,152,153],{},"2,000",[148,155,156],{},"1",[148,158,159],{},"$29/mo",[127,161,162,165,168,171],{},[148,163,164],{},"Pro",[148,166,167],{},"10,000",[148,169,170],{},"3",[148,172,173],{},"$79/mo",[127,175,176,179,182,185],{},[148,177,178],{},"Business",[148,180,181],{},"50,000",[148,183,184],{},"10",[148,186,187],{},"$199/mo",[10,189,190],{},"Every plan includes the full feature set. No feature gates, no upsell traps.",[20,192,194],{"id":193},"whats-coming-next","What's Coming Next",[10,196,197],{},"We're just getting started. Here's what's on our roadmap:",[93,199,200,206,212,218],{},[44,201,202,205],{},[47,203,204],{},"Slack & Discord integrations"," — Meet your customers where they already are",[44,207,208,211],{},[47,209,210],{},"Analytics dashboard"," — Deeper insights into what your customers need",[44,213,214,217],{},[47,215,216],{},"Multi-language support"," — Serve customers in their preferred language",[44,219,220,223],{},[47,221,222],{},"API access"," — Build custom integrations with your existing tools",[20,225,227],{"id":226},"ready-to-try-it","Ready to Try It?",[10,229,230],{},"Join the businesses that are already giving their customers accurate, trustworthy AI support.",[10,232,233,238],{},[234,235,237],"a",{"href":236},"/auth/signup","Start your free trial"," — no credit card required.",[240,241],"hr",{},[10,243,244],{},[245,246,247,248,252],"em",{},"Questions? Reach out at ",[234,249,251],{"href":250},"mailto:support@grounded.sh","support@grounded.sh",".",{"title":254,"searchDepth":255,"depth":255,"links":256},"",2,[257,258,259,260,261,262,263],{"id":22,"depth":255,"text":23},{"id":35,"depth":255,"text":36},{"id":68,"depth":255,"text":69},{"id":87,"depth":255,"text":88},{"id":115,"depth":255,"text":116},{"id":193,"depth":255,"text":194},{"id":226,"depth":255,"text":227},"Meet Grounded — an AI chatbot that cites its sources, refuses to guess, and remembers your customers. Set up in 5 minutes, flat pricing, no surprises.","md",{"publishedAt":267,"category":268,"author":269,"readingTime":272,"image":273},"2024-03-19","Product Updates",{"name":270,"role":271},"Grounded Team","Product",4,"/images/blog/introducing-grounded.svg",true,"/blog/introducing-grounded",{"title":5,"description":264},"blog/introducing-grounded","I0Gq6_7HtyNmIe_Z4MlFSndz-u1ZPR5Kr8uAeBDnWgM",1778619020986]